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RESPONSIBILITIES:

• Utilizing a proactive, consultative approach, receives and responds to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding: federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics.
• Leverages every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help to address the clients immediate HR needs as well as strategically support long terms needs.
• Schedules training and future meetings with the client as appropriate.
• Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations.
• Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP.
• Must be able to transition between a wide variety of HR competencies quickly and proficiently.
• Researches information from multiple resources to provide best practice knowledge to external and internal clients.
• External clients range in size, employees, and span a wide variety of industries and levels of HR experience.
• Keeps up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment.
• Continually updates and maintains knowledge of other HR related topics including, but not limited to EEO compliance, record keeping requirements, proper investigative procedures, management practices, etc.
• Participates in training and reviews documentation to keep current on HR related topics and system and product enhancements and changes.
• Participates in assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in depth HR research, development of HR training, works with multiple levels of HR Solutions team to assist in resolving multiple complex HR issues for clients.
• Regularly responds to client inquiries through participation on the email triage team.
  Executes other duties and projects as assigned including but not limited to, overflow support for other call center initiatives and programs in both an inbound and outbound call center capacity and keeping up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills.

QUALIFICATIONS REQUIRED:

• BS in Human Resources or equivalent education in related field
• 2-3 years HR experience, at least 1 year of generalist experience
• Must be able to work flexible hours (Monday-Friday – 8:30 a.m. to 8:30 p.m. – 40 hour work week)
• Will be expected to obtain SHRM-CP certification, if not already obtained, within the first year of employment. ADP will pay for the certification.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• People who have a desire to utilize their HR knowledge and expertise while helping small businesses with their HR questions and issues.
• Yes, they are on the phone, so prefer people that are okay with being on the phone while helping small business clients from all over the country.
• People that want to increase their HR knowledge by learning HR law for each state.
• This is a non-exempt position, so willingness to work overtime on occasion is preferable.

Click Here To Apply Position Description *
POSITION OVERVIEW: Provides daily HR support to multiple Manufacturing facilities located in Mexico. Partners with Corporate Human Resources and Business/Functional leaders to develop and implement Human Resource initiatives and policies in line with Company strategy that support the achievement of business goals. Communicates and consults on all areas of Human Resources including compliance, compensation, benefits, staffing, organizational development, employee relations, employee development and performance management in alignment with common Human Resources strategies and processes.
Job Duties and/or Responsibilities *
DUTIES AND RESPONSIBILITIES: Collaborates with business leadership to translate current and future business goals and develops initiatives and tactics to meet business objectives in alignment with overall human resource strategies and processes. Manages Tecma business relationship for administrative services related to employment (payroll, benefits, recruitment, etc). Drives the recruitment, pre-screening/testing, selection, Manages the results-based performance management process, training and development programs for the site. Provides coaching and counseling on the need for continuous communication and alignment on objectives and expectations between supervisors and associates. Partners with leaders on planning and executing robust succession planning in line with corporate HR strategy. Maintains compliance with Company policies and procedures. Investigates and resolves conflicts by coaching and counseling on human resource matters. Develops and implements employee relations initiatives including recognition and engagement activities aimed at creating a safe and inclusive working environment that aids in the effectiveness and retention of all associates. Assists the Site Leader with the compliance of the EHS Programs and injured employees on methods to reduce claim losses and repeat accidents/injuries. Initiates and conducts labor market research for the availability of human resources and salary information for specific trades and professions. Responsible for maintaining the personnel files. Acts as a project manager for various HR initiatives. Minimum Qualifications * EDUCATION AND EXPERIENCE REQUIRED: • Bachelor’s Degree in Human Resources, Labor Relations, Business Administration or related field required • HR Certification is preferred • Hands-on experience and knowledge of Mexico Employment Laws is required. Hands-on HR experience within the states of Chihuahua and Baja California a plus • 8 years of Human Resources Management Level experience in a manufacturing setting is required • Excellent communication and facilitation skills. • Regular travel to Mexico is required • The ability to read and speak fluent Spanish is required Equal Employment Opportunity (EEO) Statement: Flexsteel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran or disability status. For more information visit the United States Department of Labor website. Disability Statement: If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process or If you'd like to view a copy of the company's affirmative action plan, or have additional questions about the application requirements or process please contact Flexsteel Human Resources at careers@flexsteel.com.